Support

Subscriptions are billed by Apple or Google, so you cancel them in your store account. Deleting the app or your Speakly account does not cancel a subscription.

iPhone or iPad: open Settings, tap your name, then Subscriptions, choose Speakly and tap Cancel Subscription.

Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions, choose Speakly and tap Cancel subscription.

Cancel at least 24 hours before your renewal date. You keep access until the end of the period you paid for. For refunds, contact Apple or Google Play; we cannot issue refunds for store purchases.

Sign in to Speakly, open the subscription screen and tap Restore purchases. Make sure your device is signed in to the same Apple ID or Google account you used to subscribe.

In Speakly, go to Profile → Settings → Your language. The app’s menus, translations and explanations switch to English, Arabic, French or Spanish. Your practice conversations stay in English.

Go to Profile → Settings → Delete account and confirm. Your account and all its data, including recordings, are permanently erased straight away, and you are signed out on all devices. If you can no longer sign in, email us from your account address and we will erase it within 30 days. Remember to cancel any subscription in your store settings. Details are in our Privacy Policy.

• Check that Speakly has microphone access. iPhone: Settings → Speakly → Microphone. Android: Settings → Apps → Speakly → Permissions → Microphone → Allow.
• Close other apps that may be using the microphone, such as calls or voice recorders, and disconnect Bluetooth headsets to test with the built-in microphone.
• Make sure you have a working internet connection: your speech is processed online.
• Restart the app. If it still fails, email us with your device model and app version.

On the sign-in screen, tap Forgot password? and enter your email. We send you a six-digit code; enter it in the app and choose a new password. If the email does not arrive within a few minutes, check your spam folder.

Feedback is generated by AI and can occasionally be wrong, especially with background noise or very short answers. Speak in a quiet place and give fuller answers for more reliable scores. IELTS-style practice is not an official IELTS score.

Email support@speaklys.site from your account address and tell us what you need: a copy of your data, a correction, erasure, or deletion of your recordings. You can withdraw consent to AI processing in Settings. See our Privacy Policy.